Social
Productive conflict
13 sections · 10 pts/section
Section 1 / 13
Most of us fear a fight — but fights are everywhere
Two coworkers want different plans. Each thinks theirs is better.
They argue about which way to go. That argument is a conflict.
conflict
When two people want different things and bump into each other over it.
Most people hope to dodge conflict. But it shows up anyway.
Your guess
Out of every 100 workers, how many run into conflict at their job?
It also takes real time. US workers spent about 2.8 hours a week on it.
“Conflict is an inevitable part of working life. What matters is how it is handled.”— CPP Global Human Capital Report, 2008
So conflict is not a sign that something is broken. It is normal.
“We never argue, so our team is healthy.”Tap to reveal
This looks true because quiet seems like peace. But two people can disagree and stay silent. The clash is still there, only hidden. No arguing does not always mean no conflict.
Teams differ in one way. Some handle conflict well. Some handle it badly.
So a new question opens up. Not how to dodge a fight, but how to do one well.